REFUND AND RETURN POLICY
Effective Date: December 31, 2024

At SMARTRAPIC, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, this Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Contact Information


Eligibility for Returns

  • Products must be returned within 30 days of the purchase date.
  • Items must be in their original condition, including packaging, manuals, and accessories.
  • Proof of purchase (receipt or order confirmation) is required for all returns.
  • Certain items, such as software, gift cards, and clearance items, may not be eligible for return.

Refund Process

  • Refunds will be processed within 7-10 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

Exchange Policy

  • Exchanges are available for defective or damaged items.
  • If you wish to exchange an item, please contact us at info@smartrapic.com or (661) 273-4192 to arrange the exchange process.

Non-Refundable Items

  • Items damaged due to misuse or mishandling.
  • Products without original packaging or missing components.
  • Items marked as “final sale” or purchased during clearance events.

How to Initiate a Return or Refund

  1. Contact Us: Email info@smartrapic.com or call (661) 273-4192 to notify us of your return.
  2. Prepare the Item: Pack the product securely in its original packaging, including all accessories and documentation.
  3. Ship the Item: Send the item to 38327 Jeanette St, Palmdale, California (CA), 93550. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.


Thank you for choosing SMARTRAPIC. Your satisfaction is our top priority, and we strive to make every shopping experience exceptional. For further assistance, please reach out to our customer service team.